DIGITAL TRANSFORMATION IN HOSPITAL SERVICES: EVALUATING EFFECTIVENESS, CHALLENGES, AND IMPLICATIONS FOR HEALTHCARE SERVICE QUALITY IN INDONESIA
DOI:
https://doi.org/10.54973/jham.v6i1.615Keywords:
Hospital digitalization, digital transformation, healthcare services, technological challenges, service effectivenessAbstract
ABSTRACT
Digital transformation in hospital services has become one of the key strategies for improving the quality of healthcare services in Indonesia. This study aims to explore the effectiveness of digital technology implementation, identify challenges encountered during the transformation process, and analyze its implications on the quality of medical services. Using a qualitative approach, the study involves in-depth interviews with ten healthcare professionals from various hospitals across Indonesia. Data analysis was conducted using a thematic method to uncover key patterns in the informants' perceptions and experiences. The findings indicate that digitalization can enhance bureaucratic efficiency and the accuracy of medical records, yet it still faces three major challenges: limited training and adaptation among medical staff, dependency on uneven technological infrastructure, and barriers to digital accessibility—particularly for elderly patients or those unfamiliar with technology. These findings support previous literature highlighting the importance of human resource readiness and supporting systems in the success of digital transformation in the healthcare sector. This study contributes to the development of a conceptual framework for inclusive and sustainable implementation of digital technology in hospitals. Practical implications include the need for designing adaptive training policies and investing in equitable digital infrastructure. Further research is recommended to cover broader geographical contexts and incorporate quantitative analysis to strengthen the generalizability of the findings.
Keywords : Hospital digitalization, digital transformation, healthcare services, technological challenges, service effectiveness
Downloads
References
Anggraini, M. (2020). Transformasi digital di sektor kesehatan: Peluang dan tantangan. Jakarta: Penerbit Ilmu Kesehatan.
Hamdani, J. N., Santi, M. W., Rachmawati, E., & Sabran, S. (2023). Analisis kesiapan penerapan rekam medis elektronik di rumah sakit. Jurnal Penelitian Kesehatan "Suara Forikes", 13(3).https://forikes- ejournal.com/index.php/SF/article/ view/sf13nk315
Handayani, S., Wulandari, F., & Santoso, A. (2023). Tantangan dalam digitalisasi administrasi rumah sakit: Studi kasus implementasi SIMRS di Indonesia. Jurnal Administrasi Rumah Sakit, 8(2), 45–60.
Juliansyah, R., Aqid, B. M., Salsabila, A. P., & Nurfiyanti,K. (2024). Implementation of EMR System in Indonesian Health Facilities: Benefits and Constraints. arXiv preprint arXiv:2410.12226. https://arxiv.org/abs/2410.12226
Kemenkes RI. (2022). Peta jalan transformasi digital kesehatan Indonesia 2021–2024. Jakarta: Kementerian Kesehatan Republik Indonesia.
Kemenkes RI. (2022). Transformasi sistem kesehatan nasional: Pilar transformasi layanan rujukan dan digitalisasi kesehatan. Jakarta: Kementerian Kesehatan Republik Indonesia.
Maya Saufinah Pane, et al. (2023), Sistem informasi manajemen rumah sakit (simrs) untuk
meningkatkan mutu pelayanan kesehatan di indonesia, Jurnal Inovasi Riset Ilmu Kesehatan, Vol. 1, No. 3. doi: https://doi.org/10.55606/detector.v 1i3.1980
Prastowo, I. Y., & Yulianto, S. (2025). Desain Jaringan Fiber to The Home di Desa Butuh Kidul. Jurnal Teknologi Informasi dan Komunikasi (JTIK), 9(2), 541–548.
Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York: Free Press.
Siregar, M. A., & Hidayat, T. (2023). Peluang dan tantangan digitalisasi layanan rumah sakit di Indonesia. Jurnal Kebijakan dan Administrasi Kesehatan Indonesia, 9(1), 20–31. https://doi.org/10.14710/jkaki.9.1.2 021.20-31
Valkonen, P., & Kujala, S. (2024). Older Adults' Emotional User Experiences with Digital Health Services. Dalam buku Digital Health and Wireless Solutions(pp.131–146), Communications in Computer and Information Science, vol. 2083. Springer, Cham. DOI: 10.1007/978- 3-031-59080-1_10PubMed+4
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478. https://doi.org/10.2307/30036540
Yuliana, D. (2022). Adaptasi teknologi informasi di kalangan tenaga kesehatan: Studi kualitatif di rumah sakit tipe B. Jurnal Informasi Kesehatan Indonesia, 10(3), 225–234. https://doi.org/10.31002/jiki.v10i3. 2022.225-234
