SURYANDARTIWI, W. THE EFFECT OF COMPLAINT HANDLING ON PATIENT LOYALTY THROUGH SATISFACTION COMPLAINT HANDLING AT HOME ORGANIZERS OF BPJS YOGYAKARTA. Journal of Hospital Administration and Management (JHAM) , [S. l.], v. 1, n. 1, p. 25–37, 2020. DOI: 10.54973/jham.v1i1.52. Disponível em: https://journal.univawalbros.ac.id/index.php/jham/article/view/52. Acesso em: 3 jul. 2024.