LAKSONO, A.; KIRNANDA, P. L. ANALYSIS OF PATIENT SATISFACTION WITH OUTPATIENT SERVICES BASED ON PATIENT PERCEPTIONS AND EXPECTATIONS USING IMPORTANCE PERFORMANCE ANALYSIS METHOD. Journal of Hospital Administration and Management, [S. l.], v. 7, n. 1, p. 192–202, 2026. DOI: 10.54973/jham.v7i1.879. Disponível em: https://journal.univawalbros.ac.id/index.php/jham/article/view/879. Acesso em: 3 jul. 2026.