Journal of Hospital Administration and Management

FACTORS AFFECTING THE LEVEL OF BPJS PATIENT SATISFACTION WITH THE QUALITY OF OUTPATIENT SERVICES IN PUSKESMAS TANJUNG REJO IN 2022

2025-05-24T21:20:07+00:00

Background; It is important to assess patient satisfaction because it is part of service quality, is related to marketing, and is a priority for improving health services. Based on an initial survey at the Tanjung Rejo Community Health Center, it showed that 7 patients expressed dissatisfaction with outpatient services because the waiting time for services was long, the information provided by officers was incomplete and inaccurate, the poly waiting room was uncomfortable and the registration queue was quite long. Purpose; The aim of this research is to determine the factors that influence the level of BPJS patient satisfaction with the quality of outpatient services at the Tanjung Rejo Community Health Center. Method; This type of research uses a quantitative design with a cross-sectional design. The research population was all 9,430 patients with a sample of 99 people taken using the Slovin formula. Data analysis uses univariate, bivariate and multivariate analysis with logistic regression test statistics. Results; The research results show that the p value for the physical evidence variable = 0.009 < 0.05, reliability = 0.019 < 0.05, responsiveness = 0.013 < 0.05, assurance = 0.079 > 0.05 and empathy = 0.043 < 0.05, which means physical evidence, reliability, responsiveness and empathy have an influence on the quality of outpatient services, while guarantees have no influence on the quality of outpatient services. Conclusion; The research conclusion is that there is an influence of physical evidence, reliability, responsiveness and empathy on the quality of outpatient services, while guarantees have no influence on the quality of outpatient services.

IMPLEMENTATION OF TECHNOLOGY THROUGH MYRISA TO IMPROVE THE EFFECTIVENESS OF RSI SULTAN AGUNG BANJARBARU SERVICES

2025-05-20T15:16:47+00:00

The development of information technology has brought significant changes in various sectors, including health services. Online registration applications are one of the innovations that aim to improve the efficiency and effectiveness of services in hospitals. The purpose of this study was to analyze the effectiveness of the MyRisa online registration application in services at RSI Sultan Agung Banjarbaru. This study used a descriptive qualitative method with data collection techniques using the interview method with 8 informants, namely the head of IT, 2 registration officers and 5 patients using the MyRisa application. The results of the study showed that in terms of overall effectiveness, the implementation of the MyRisa application had been achieved in several important aspects of service at RSI Sultan Agung Banjarbaru. However, the hospital needs to make adjustments and improvements to these aspects to ensure that this application can be well received by all patients, especially those who have limitations in accessing or using technology.

Keywords : Online Registration Application, Qualitative Analysis, Effectiveness

IMPLEMENTATION OF DIJKSTRA'S ALGORITHM IN THE DESIGN OF A HEALTH SERVICE SEARCH INFORMATION SYSTEM IN HOSPITALS

2025-05-07T17:08:33+00:00

Technology plays a crucial role in supporting life in various aspects, including social, economic, and healthcare sectors within the community. The development of technology in the healthcare field covers several aspects, such as patient services, internal hospital information systems, hospital management, and patient information systems. Some hospitals have implemented online-based information systems for patients. Through these systems, patients can access information related to service schedules, service availability, and types of services offered. However, access to these systems remains limited, generally only available through hospital websites or kiosks located within the hospital. This still restricts patients from obtaining detailed information regarding service availability and travel distance to hospitals based on their specific needs and required treatments. Although travel distance information can already be accessed through various available applications, such information is not yet integrated with the availability of hospital services. Therefore, there is a need for a service and information system that patients can use in the form of an application providing integrated data on service availability and travel distance. The proposed application is Android-based and accessible to the general public, given that most people are already familiar with and capable of using this operating system. The application will provide several input fields that users can fill in, such as patient name, gender, age, address, and medical complaints. These inputs will be processed by the application system to provide information on hospitals that offer the services needed by the patient, along with the travel distance from the patient’s location to each service-providing hospital. The application will also display the fastest route from the patient's location to the selected hospital. The determination of the fastest route utilizes Dijkstra’s Algorithm. Dijkstra’s Algorithm is a mathematical algorithm widely used for optimizing problem-solving conditions. Several similar applications have been developed previously; however, those applications generally only provide information about healthcare locations and general routes in the area. This application, however, is more specifically developed to allow patients to simply input the required healthcare services and their current address or location, which the system will then quickly process to deliver the nearest healthcare solutions and the fastest route to reach them.