Journal of Hospital Administration and Management

INFLUENCE OF INTERPERSONAL COMMUNICATION BETWEEN CLINICAL DENTAL STUDENTS AND PATIENTS ON SERVICE SATISFACTION AT RSGM IIK BHAKTI WIYATA KEDIRI

Multia Ranum Sari — 2025-12-23

Interpersonal communication is an essential clinical competency in dental care that directly
contributes to patient experience and service quality. This study aims to analyze the interpersonal
communication influence of dental clinical students based on the CLASS framework (Context–
Listening–Acknowledgement–Strategy–Summary) and its relationship with patient satisfaction
at RSGM IIK Bhakti Wiyata Kediri. This quantitative cross-sectional study involved 144 patients
selected using simple random sampling. Interpersonal communication was measured using the
14-item CLASS instrument on a Likert scale. Reliability testing yielded a Cronbach’s Alpha value
of 0.84, indicating excellent reliability. Descriptive analysis showed that all CLASS components fell
into the very good category. Spearman correlation analysis produced a value of 0.000 (p-value <
0.05), indicating that effective interpersonal communication between dental clinical interns and
patients leads to higher levels of patient satisfaction. Overall, interpersonal communication
among dental clinical students was effective and consistent, and there was a significant
relationship between interpersonal communication and patient satisfaction

SYSTEM BARRIERS, MANAGEMENT SUPPORT, AND SAFETY CULTURE IN REPORTING AND INVESTIGATION OF OCCUPATIONAL ACCIDENTS AND ILLNESS IN HOSPITALS

Depi Yulyanti — 2025-12-23

Occupational safety and health is an important issue in hospitals due to the high number of accidents and occupational diseases that can occur among both healthcare and non-healthcare workers. Incident reporting and investigation are important aspects of achieving continuous learning and incident prevention, but in practice, each still faces several challenges. This study aims to examine the experiences of hospital staff with reporting and investigating work-related injuries and illnesses from the perspectives of systemic barriers, management support, and safety culture. This study uses an exploratory qualitative approach and was conducted in six hospitals in the Tasikmalaya region, including government and private hospitals. Data collection was carried out through in-depth interviews, observations, and triangulation of other data with informants from the management team, the K3RS team, unit heads, and employees who had experienced KAK or PAK. The data were analyzed using thematic analysis. The results show that staff awareness and motivation to report incidents already exist, although less serious cases are not routinely reported, while serious cases are automatically reported because they are related to BPJS Ketenagakerjaan claims. Limitations in the reporting process are due to the system still being manual, as there is no digital reporting system in place, complex administration, and a shortage of human resources in the K3RS department, particularly occupational specialists or doctors who have undergone Hiperkes and Occupational Health training. Management support is quite responsive, but the safety culture that has developed is still reactive. Therefore, the study found that although reporting and health transparency in hospitals can still be implemented, strengthening the system, management, and a responsive safety culture is necessary to ensure that incident prevention can occur sustainably.

EFFICIENCY OF BED USE IN INPATIENT SERVICES IN 2024 AT AWAL BROS GAJAH MADA HOSPITAL FROM JANUARY 20 TO FEBRUARY 5, 2025

Dian Mirawati — 2025-12-23

Hospital bed utilization efficiency is an essential indicator used to assess the performance and service quality of inpatient care. This study evaluates the efficiency of bed use at Awal Bros Gajah Mada Hospital in 2024 using the Barber Johnson method, which incorporates four core indicators: Bed Occupancy Rate (BOR), Average Length of Stay (AvLOS), Turn Over Interval (TOI), and Bed Turn Over (BTO). Data were obtained from inpatient daily census reports, totaling 57,729 hospitalization days, 261 available beds, and 19,432 discharged patients. Results showed that AvLOS, TOI, and BTO met the ideal standards of Barber Johnson, while BOR remained below the optimal range. The analysis also identified incomplete daily census documentation as the main constraint in producing accurate indicators. Factors contributing to census inaccuracy included high nurse workload and limited understanding of reporting procedures. This study concludes that although most indicators reflect efficient bed utilization, improvements in BOR and census accuracy are still required to optimize hospital resource management.