Journal of Hospital Administration and Management (JHAM)

ANALYSIS OF SINGLE CHANEL-MULTIPHASE QUEUE SYSTEM IN INCREASING SERVICE TIME EFFICIENCY IN MEDICAL CHECK-UP SERVICES AT HOSPITALS

Abdul Zaky, Wiwik Suryandartiwi, Rizka Bagiana — Sat, 10 Jun 2023 00:00:00 +0700

Medical Check-Up (MCU) service facilities must of course be available in a hospital. As for providing the best MCU service, the Hospital must provide the best time service for those who are queuing to get the MCU results. The purpose of this study was to determine the queuing system, standardization of service time, and patient perceptions of MCU service time at the Hospital.

The system Matic sampling method is used in selecting the sampling in the research conducted. The number of samples observed was 21 people consisting of MCU examination patients. The data were obtained through the process of observation and literature study, then distributing questionnaires and collecting documentation. Test data used includes data processing and data analysis.

The queuing system used by the MCU service is a single-channel-multiphase system that is effectively implemented. This system is a queuing system that applies the principle of first come first serve (FCFS). The first come first serve (FCFS) queue discipline increasingly provides a sense of fairness for every visitor who queues to get MCU results. The standardization of MCU service time was declared in the slow category because the Minimum Service Standardization was 85.24 minutes, which was 25.2 minutes different from the medium SPM category, which was 60 minutes. Based on the 17-point statements of patient perceptions of the Hospital's MCU queue system with the Strongly Agree and Agree categories. The percentage of the patient's agreement value on each statement is above 50%. This shows that the patient's perception of the MCU queue service at the Hospital is good, but does not really have additional value because it is still quite common in Hospitals.

THE RELATIONSHIP OF BLUETOOTH HEADSET USING HABITS WITH UNDERSTANDING OF RADIATION

Marido Bisra, Afifah Cahayani Adha, Hamdi Indra — Sat, 10 Jun 2023 00:00:00 +0700

A Bluetooth headset is a combined device of headphones and microphone that functions by connecting a Bluetooth device to a smartphone or other communication device. Bluetooth headsets contain a type of non-ionizing radiation that has the potential to cause health problems. However, it seems that many people and students still do not know about the effects of radiation exposure from Bluetooth devices and the use of headsets that can be harmful to health. The research method used is quantitative research with a survey approach and tested with the Spearman Rank test. This analysis was carried out with a population of students at SMAN 10 Pekanbaru and a sample of 45 people. The Spearman Rank test results obtained were a sig (2-tailed) value of 0.286 with a confidence interval of α 0.05 for the 2-tailed test. The conclusion is drawn that H0 is accepted and H1 is rejected. The correlation coefficient value is -0.162 indicating the level of strength of the relationship between variables, there is almost no correlation and the correlation coefficient is negative, which means that the relationship between the variables is not unidirectional. Based on the results obtained, it can be ascertained that there is no relationship between students' understanding of radiation and the use of Bluetooth headsets.

PATIENT PERCEPTION OF SERVICE QUALITY IN THE OUTPATIENT PHARMACY UNIT OF PROF. HOSPITAL. DR. TABRANI PEKANBARU

Agus Salim, Hafizah, Anastasya Shinta Yuliana — Sat, 10 Jun 2023 00:00:00 +0700

In an effort to improve pharmaceutical services, it is also necessary to improve the quality of services provided. This is due to the increasingly complex needs of the community for health. Basically, the quality of health services refers to the level of health services in creating a sense of satisfaction for each patient. The more perfect the satisfaction, the better the quality of health services. The purpose of this study was to determine the relationship between patient perceptions of service quality in the outpatient pharmacy unit of Prof. Hospital. Dr. Tabrani Pekanbaru.

This type of research is quantitative with a cross sectional design. This research was conducted on 15 September-23 September 2022 at the Pharmacy Unit of Prof. Hospital. Dr. Tabrani Pekanbaru. Respondents in this study amounted to 72 people with purposive sampling method.

The results showed that the patient's perception of the Tangible dimension was 0.480. For the patient's perception of the Reabilty dimension of 0.239, Responsiviness of 0.197, Assurance/Guarantee of 0.237, patient's perception of Empathy of 0.513. So the five hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application.

The conclusion of this study shows that the Tangible, Reability, Responsiviness, Assurance, Empathy variables have a significant relationship to the patient's perception. Suggestions from this study should further researchers be able to conduct research, it would be better to use quantitative methods and use the Mix Method.