Journal of Hospital Administration and Management

THE EFFECT OF PUZZLE PLAYING THERAPY ON ANXIETY IN PRESCHOOL AGE CHILDREN (3-6 YEARS) THAT ARE TAKING HOSPITALIZATION AT EMBUNG FATIMAH HOSPITALS BATAM

Indah Purnamasari, Elvi Murniasih, Virisya Chumaerotusyfa — Mon, 21 Jun 2021 00:00:00 +0700

World Health Organization (WHO) in 2017 stated that in the United States, estimated more than 5 million children undergoing hospitalization because surgical procedures and for more than 50% of the total the children experience anxiety and stress. In Embung Fatimah Hospital Batam (2019) the numbers of anxiety in preschool children (3-6 years) is high enough as many as 20 of them on average experienced moderate anxiety level. When chidren hospitalization they try to adapt the new envirmen in the hospital So that these conditions will impact stressors, fears and anxiety in children. If anxiety is not controlled will have an impact on treatment procedures, such as the child is uncooperative toward hospital staff (nurses and doctors). The purpose of this study to determine whether there are the influences of therapeutic play : puzzle on anxiety of hospitalized preschool children (3-6 years) in Embung Fatimah Hospital Batam. The research was quasy Experiment with pretest and posttest research methods Design Without Control, using a total sampling with 20 respondents. Statistical test in this study using the Wilcoxon. By the result observation before therapy puzzles children undergoing hospitalization experience moderate anxiety as many as 14 people (70%) and some of responden experience mild anxiety as many as 6 people (30%). After therapy puzzles, as many as 15 people (75%) of children undergoing hospitalization from 20 respondents did not experience anxiety and 5 people (25%) experienced mild anxiety. The results after therapy puzzles, p-value of 0.000 or> 0.05. So it can be concluded that there is an influence after therapy puzzles on anxiety of Hospitalized Children Preschoolers (3-6 years). At nursing is expected to be applied as a method to provide comfort to children preschoolers (3-6 years) who undergoing hospitalization in order not to feel anxious.

ANALYSIS OF THE QUALITY OF CLINIC SERVICES ANNISA MEDIKA PEKANBARU CITY IN IMPROVING SERVICES

Sylvi Chairuniza Lubis, Aulia Annisa — Tue, 28 Jun 2022 00:00:00 +0700

Satisfaction is closely related to the expected service and the fact that the services provided at the Annisa Medika Clinic are very satisfying. Satisfaction will be fulfilled if the service provided is felt to be in accordance with the patient's expectations. This study aims to determine the description of patient satisfaction with the services of the Annisa Medika Clinic. This type of research is quantitative by using a questionnaire. Research respondents are patients who receive services at the Annisa Medika Clinic. The results of this study obtained a total of 52 respondents. The results of the analysis are included in the category of very good or very satisfied. The purpose of this study was to determine the level of patient satisfaction with services at the Annisa Medika Clinic. Based on the service quality scale, namely direct evidence (tangible), reliability (reliability), responsiveness (responsiveness), assurance (assurance), four (emphaty) is very high, which means that patients are very satisfied with the services provided by the Annisa Medika Clinic.

ATTRIBUTE ANALYSIS OF QUALITY OF PATIENT SERVICES IN HARAPAN RAYA PUBLIC HEALTH CENTER

Rizka Hasan, Abdul Zaky — Tue, 28 Jun 2022 00:00:00 +0700

Health services are one of the most important services for the community because health is a very important investment in supporting economic development and has a role in overcoming the occupation. However, the health services provided by the government seem too convoluted, require a long time so that the health services provided tend to be not optimal. Based on the background of the problem above, the writer is interested in conducting research on the Quality of Health Services at the Harapan Raya Health Center. This study aims to integrate the measurement of customer satisfaction using Kano, a model to identify the right priorities for improving the performance of the attribute in question. In addition, this research is also useful for improving the performance of attributes that are included in the weakness category. The research method used is a quantitative approach to the canoe model method. Data collection techniques by distributing questionnaires. The results of this study analyzed the service quality of puskesmas in Harapan Raya based on the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The service attributes that need to be continuously improved are the factors that fall into the Must-be attribute (basic needs) category x5, x12, x8, x13, x14,x18, x19, x21, x23, x24.