THE RELATIONSHIP BETWEEN THE QUALITY OF INFORMATION IN ELECTRONIC MEDICAL RECORDS AND USER SATISFACTION AT HOSPITAL X
Keywords:
Information Quality, Electronic Medical Records, User Satisfaction, SIMRSAbstract
The implementation of Electronic Medical Records (EMR) in healthcare facilities, including RS X, is mandated by the Minister of Health Regulation No. 24 of 2022 to improve service quality. Although RS X has been using the Khanza SIMRS since 2018, challenges such as data completeness and the transition from manual systems still exist. This study aims to analyze the relationship between the quality of EMR information and user satisfaction. To identify the quality of EMR information, measure user satisfaction with the EMR, and analyze the relationship between the quality of EMR information and user satisfaction at RS X. This analytical quantitative study with a cross-sectional design involved 77 staff members of RS X (nurses, registration officers, midwives) as samples, selected through proportionate stratified random sampling. Data were collected using a Likert scale questionnaire and analyzed univariately and bivariately using the Chi-square test The majority of respondents (70.1%) were satisfied with the quality of EMR information, and 64.9% were satisfied with EMR user satisfaction. Indicators of information quality (completeness, accuracy, readability, timeliness, relevance, consistency) and user satisfaction (completeness, accuracy, format, ease of use, timeliness) showed high satisfaction levels. The Chi-square test (p = 0.040) indicated a significant relationship between information quality and user satisfaction (p < 0.05), with a weak to moderate strength of association (Phi/Cramer's V = 0.234). The quality of information in electronic medical records has a significant relationship with user satisfaction at RS X. Improving the quality of EMR information can enhance staff satisfaction and work efficiency.
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