ANALYSIS OF QUALITY OF CHILDHOOD VACCINATION SERVICES BY PARENTS IN PEKANBARU
Keywords:KANO, Vaksinisasi anak, Pelayanan
Service quality is a form of consumer assessment of the level of service received with the level of service expected. If the service received or felt is as expected, then the quality of service is perceived as good and satisfactory by the patient. The main goal of vaccines is the establishment of herd immunity. Children and adolescents are also a group that is vulnerable to Covid-19. The presence of the delta variant of the Covid-19 mutation causes the level of risk of Covid-19 transmission to increase. The purpose of this study was to evaluate the quality of service in the implementation of COVID-19 vaccination for children in Pekanbaru. The research method used is a quantitative approach to the canoe model method. Data collection techniques by distributing questionnaires, and interviews. The results of this study analyzed the quality of COVID-19 vaccination services for children in Pekanbaru based on the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Then identify what attributes must be maintained and improved service quality. Mostly there are obstacles in the process of vaccination services, namely the lack of speed and accuracy of vaccine services by officers, therefore the result is that there is a long queue of crowds and makes the room temperature uncomfortable.