QUALITY ANALYSIS OF FREE VACCINE SERVICES IN PEKANBARU
Keywords:Quality of service, Canoe Diagrams, Vaccinations
Health care is a basic need for everyone. Health services are a major responsibility for local governments to provide quality health services that can be utilized by all levels of society, in addition to uncomplicated health services that make it easier for everyone to get services. However, in these various locations the Covid-19 vaccine service has problems with data collection, scheduling and complicated stages from the center due to the online data collection of schedules and stages that make it difficult for the service process if the existing vaccine recipient data has not been updated, thus requiring re-data collection and causing crowds. Long queues during the service process. The purpose of this study was to evaluate the quality of service in the implementation of free COVID-19 vaccination in Pekanbaru. The research method used is a quantitative approach to the canoe model method. Data collection techniques by distributing questionnaires, and interviews. The results of this study analyzed the quality of free COVID-19 vaccination services in Pekanbaru based on the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Then identify what attributes must be maintained and improved service quality. Mostly there are obstacles in the process of vaccination services, namely the lack of timeliness of services (for example, opening services at 08.00 WIB) therefore the result is that there is a long queue of crowds and makes the room temperature uncomfortable. The quality of the free vaccine service in Pekanbaru is satisfactory in terms of facilities, services, and resources and it is necessary to strive for more regular scheduling and data collection to overcome service process constraints.