ANALYSIS OF THE QUALITY OF VACCINATION SERVICES AT LUBUK VILLAGE OFFICE IN SIAK REGENCY

Abstract

Lubuk Dalam Village Office is one of the government agencies that provides vaccination services for the general public in Lubuk Dalam. Quality health services will create a feeling of satisfaction for users of these health services. When patient satisfaction is achieved, it will create a perception for the transmission of good behavior in the community so as to help achieve the Covid-19 vaccination target. This study aims to analyze the quality of service in vaccinations at the Lubuk Dalam Village office, Siak Regency. The method used in this research is the IPA (Importance Performance Analysis) method. This research is a descriptive survey research with a quantitative approach. This research was conducted from January to February 2022 at the Lubuk Dalam Village Office, Siak Regency. From the measurement results of the questionnaire assessment, using the IPA (Importance Performance Analysis) analysis method, the dimensions that are in accordance with the patient's expectations are empathy, reliability and responsiveness. And there are dimensions that are not in accordance with people's expectations, namely Assurance and Tangibles which are in quadrant I. If you look in more detail by looking at the attributes, only 20% of the attributes or 2 out of 10 or of all the attributes that need to be considered. improved and 20% of the attributes or 2 of 10 attributes that must be maintained to maintain the quality of vaccination services at the Lubuk Dalam Village Office, Siak Regency. From the Cartesian diagram test there are 2 attributes that are in quadrant I. In quadrant II there are 2 attributes, so these 2 attributes need to be improved or improved (quadrant I) and 2 attributes need to be maintained because the quality of service attributes is in fact in accordance with community expectations.