THE RELATIONSHIP BETWEE THE RELATIONSHIP BETWEEN THE LEVEL OF PATIENT UNDERSTANDING OF THE USE OF THE SELF-REGISTRATION PLATFORM (APM) IN THE OUTPATIENT UNIT AWAL BROS HOSPITAL PANAM
THE RELATIONSHIP BETWEEN THE LEVEL OF PATIENT UNDERSTANDING OF THE USE OF THE SELF-REGISTRATION PLATFORM (APM) IN THE OUTPATIENT UNIT AWAL BROS HOSPITAL PANAM
DOI:
https://doi.org/10.54973/jham.v6i1.603Keywords:
Patient understanding, self-registration platform, outpatient, hospitalAbstract
APM is an Independent Registration Platform, which at first glance looks like an ATM machine,
which allows general patients and BPJS patients who have been recorded (have had previous
treatment at the hospital) to register and receive an SEP letter (Patient Eligibility Letter) without
having to go through the registration counter. The purpose of this study was to determine the
relationship between the level of patient understanding of the use of self-registration platforms
with variables of content, format, accuracy variables, timeliness, and ease of use. This study uses
a type of quantitative research with a cross sectional design, which is carried out in the outpatient
unit of the Awal Bros Panam Hospital with a total of 100 patient respondents with the Accidental
Sampling technique. Data collection using a questionnaire. The results showed that in general,
there are still many patients who do not understand the use of self-registration platforms, due to
the habit of not reading the provisions and guidelines that have been provided by the hospital and
are more likely to need officers than to register independently using a self-registration platform
machine, so it is recommended to add educational procedures that are easily understood by
patients using local languages and add educational tvs near the self-registration platform
machine.
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