ANALYSIS OF FACTORS RELATED TO LONG WAITING TIME FOR INPATIENT (BOARDING TIME) IN THE EMERGENCY ROOM AWAL BROS PEKANBARU HOSPITAL IN 2018

Abstract

The  purpose  of  this  research is  to  analyse  factors  contributing  to  the  boarding  time  in  emergency  department Awal Bros Pekanbaru Hospital. Variables had been analyzed are triage system, payment pattern, arrival mode, amount  of  diagnostic  examination,  amount  of  consulting  doctors,  and  patients  per  day.  This  is  a  quantitive research,  retrospective,  using    a  cross  sectional  design.  Waiting  time  conceptual  model  or Input/Throughput/Output model was the framework used in this study, which focusing  on input and throughput process.  The  total  sampel  was  374.  Data  collection  was  using  the  research  instrument  and  emergency department performance report. Data analysis was using a cross-tabulation or chi-square for bivariate analysis, and using logistic regression for multivariate analysis. The results of this bivariate analysis showed that among all varaibles, factors that contributing to boarding time was triage system ( p value= 0,001), payment pattern (p value = 0,017), amount of diagnostic examination (p value=0,001) and amount of consulting doctor (p value = 0,041). Meanwhile from the multivariate analysis showed that variables that contributing the boarding time was triage system  (p value = 0,023) and amount of the diagnostic examination (p value = 0,001)