Journal of Hospital Administration and Management

About the Journal

Journal of Hospital Administration and Management (JHAM) is an online journal published by LPPM Awal Bros University. This journal publishes articles relevant to the field of Hospital Administration and Management.

JOURNAL SUMMARY

Journal Title	:	Journal of Hospital Administration and Management (JHAM)
Frequency	:	June & December
Online ISSN	:	2722-8193
Language	:	Indonesian & English
Publisher	:	LPPM Awal Bros University

Current Issue

Vol. 7 No. 1 (2026): Journal of Hospital Administration and Management (JHAM)

The Journal of Hospital Administration and Management (JHAM) Volume 7, Number 1, 2026, is the thirteenth issue published by the Research and Community Service Institute (LPPM) of Universitas Awal Bros. This journal contains research findings from various researchers that have undergone a peer-review and copy-editing process. This thirteenth issue will be published in June 2026.

Published: 2026-06-01

Articles

STRATEGIES FOR LIQUID WASTE MANAGEMENT BASED ON THE CONDITION OF FACILITIES AND INFRASTRUCTURE IN PUBLIC HEALTH LABORATORIES IN RIAU PROVINCE USING THE SWOT METHOD AND IFAS–EFAS MATRIX

Sri Hayati, Herniwanti

14-24
- PDF (Bahasa Indonesia)
THE QUALITY OF HEALTH CARE SERVICES FOR ASKES PARTICIPANTS AS ASSESSED IN TERMS OF EXCELLENT SERVICE AT THE INPATIENT UNIT OF GRAHA JUANDA HOSPITAL

Kurniati Nawangwulan, Zulaika, Yusnita Yusfik

25-33
- PDF (Bahasa Indonesia)
THE EFFECT OF DAILY PRESCRIPTION QUANTITY ON ESSENTIAL MEDICINE UTILIZATION AT PUTRI AYU PRIMARY HEALTH CENTER JAMBI CITY

delly wahyuni, Erna Elfrida, Samsinar

34-45
- PDF (Bahasa Indonesia)
THE RELATIONSHIP BETWEEN REGISTRATION ADMINISTRATIVE SERVICE QUALITY AND REVISIT INTENTION OF GENERAL PATIENTS AT SIMPANG KAWAT PUBLIC HEALTH CENTER JAMBI CITY

restidewirahmawati_15 rahmawati, Yeyen Gustina Irawan, Listautin

56-73
- PDF (Bahasa Indonesia)
IMPLEMENTATION OF PATIENT CASE MANAGERS IN TUBERCULOSIS MANAGEMENT AT MUHAMMADIYAH METRO GENERAL HOSPITAL

Windi Pertiwi, Fitri Yuli Mayasari, Yogi Catur Putra, Eva Nirmala Angguniar, Retno Sofy Safira

74-82
- PDF (Bahasa Indonesia)
IMPLEMENTATION OF PATIENT SAFETY CULTURE AMONG INPATIENT NURSES AT HOSPITAL X IN SEMARANG CITY

Lutfiyah Rizqulloh, Mugiyanto, Diah Kari Artati

83-97
- PDF (Bahasa Indonesia)
COMPARISON OF PENDING OUTPATIENT CLAIMS FOR BPJS HEALTH BASED ON FIVE MAIN CAUSE CATEGORIES: A REVIEW OF THE LAST THREE MONTHS OF DATA

Mulyana, Masriani Situmorang, Nimas Esya Bayazid, Hanifah Cahyani, Dinda Farizha

98-105
- PDF (Bahasa Indonesia)
ANALYSIS OF THE USE OF THE NATIONAL HEALTH INSURANCE MOBILE APP USING THE TECHNOLOGY ACCEPTANCE MODEL (TAM) AT METRO ISLAM HOSPITAL

Retno Sofy Safira , Windi Pertiwi, Yogi Catur Putra, Maya Aprilianingsih

106-113
- PDF (Bahasa Indonesia)
EVALUATION OF THE IMPLEMENTATION OF 5S CULTURE (SMILE, GREET, SALUTE, POLITENESS, AND COURTESY) ON OUTPATIENT SATISFACTION AT ISLAMIC METRO HOSPITAL

Maya Aprilianingsih, Dita Tri Sekarwati

114-124
- PDF (Bahasa Indonesia)
ANALYSIS OF THE EFFECT OF REFERRAL HEALTH SERVICE QUALITY IN THE KJSU-KIA PROGRAM (CANCER, CARDIOVASCULAR DISEASE, STROKE, URONEPHROLOGY, MATERNAL AND CHILD HEALTH) ON PATIENT SATISFACTION AT SAWERIGADING REGIONAL GENERAL HOSPITAL USING THE STRUCTURAL EQUATION MODELING (SEM) METHOD

Rismayanti Amran, Rozalina AMRAN, Saparuddin Latu, Asnani, Julia Fitrianingsih, Muhammad Tahir Malik

125-134
- PDF (Bahasa Indonesia)
THE EVOLUTION AND CHALLENGES OF SECURITY AND CONFIDENTIALITY IN MEDICAL RECORDS BASED ON ACCESS RIGHTS IN STORAGE AREAS IN THE ERA OF DIGITALISATION AT “X” HOSPITAL

Nur Maimun, Ulil Kholili , Jihan Natassa , Sri Wardani , Haryani Octaria

135-142
- PDF (Bahasa Indonesia)
THE IMPACT OF MOBILE JKN IMPLEMENTATION ON THE SPEED OF INFORMATION ACCESS AND CLAIMS FOR BPJS KESEHATAN PARTICIPANTS AT RSIA X IN 2025

Fitriani Astika, Sy.Effi Daniati, Wen Trisna Via

143-148
- PDF (Bahasa Indonesia)
IMPLEMENTATION OF MEDICAL RECORD DIGITALIZATION IN ELECTRONIC MEDICAL RECORD ACTIVITIES AT RSIA BUDHI MULIA PEKANBARU

Henny Maria Ulfa , Haryani Octaria , Tona Doli Silitonga

149-156
- PDF (Bahasa Indonesia)
ANALYSIS OF THE USE OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM (KHANZA) USING THE EUCS METHOD IN THE REGISTRATION UNIT OF HOSPITAL X IN 2025

Azlina Azlina, Tri Purnama Sari, Siti Hasanah, Wen Via Trisna , Novia Andriyani

157-167
- PDF (Bahasa Indonesia)
EVALUATION OF HOSPITAL HEALTH PROMOTION IN RSD IDAMAN BANJARBARU

Liana Fitriani Hasymi, Reny Marliadi, Rizka Ayu Wahyuni, Muhammad Hadarani

168-179
- PDF (Bahasa Indonesia)
ANALYSIS OF SECURITY AND DATA PROTECTION ASPECTS OF DPJP DIGITAL SIGNATURES IN ELECTRONIC MEDICAL RECORDS AT THE HAJI MAKASSAR REGIONAL GENERAL HOSPITAL

Dian Ekawaty Dian, Andi Yaumil Bay R. Thaifur Yaumil, Nuraisyah, Zulkifli Ambo Zulkifli

180-191
- PDF (Bahasa Indonesia)
ANALYSIS OF PATIENT SATISFACTION WITH OUTPATIENT SERVICES BASED ON PATIENT PERCEPTIONS AND EXPECTATIONS USING IMPORTANCE PERFORMANCE ANALYSIS METHOD

Adi Laksono, Putri Listiya Kirnanda

192-202
- PDF (Bahasa Indonesia)
ANALYSIS OF READINESS AND IMPLEMENTATION STRATEGIES FOR PATIENT ELECTRONIC SIGNATURES ON ELECTRONIC MEDICAL RECORDS AT RSUD BHAKTI DHARMA HUSADA SURABAYA

ivana sulissetyaningrum, auliyaur rabbani

203-212
- PDF (Bahasa Indonesia)
OVERVIEW OF THE IMPLEMENTATION OF TUBERCULOSIS EPIDEMIOLOGY (TBC) SURVEILLANCE AT SYEKH YUSUF GOWA HOSPITAL

Helma Liana Safitri. M helma, Numulia Wunaini Ngkolu , Ardianti, Iismayanti, Mohammad Ardani Samad, Nur Alfia Usman

213-224
- PDF (Bahasa Indonesia)
NURSES' BEHAVIOR IN THE IMPLEMENTATION OF PREVENTION AND CONTROL OF NOSOCOMIAL INFECTIONS IN THE INPATITION OF PELAMONIA TK.II HOSPITAL 14.05.01 MAKASSAR

Hastuti Tuti, Mohammad Ardani Samad, Ali Imran, Sriyani Windarti, Mangindara Mangindara

225-235
- PDF (Bahasa Indonesia)
THE RELATIONSHIP BETWEEN ADMINISTRATIVE, CODING, AND MEDICAL DOCUMENTATION ASPECTS AND THE COMPLETENESS OF BPJS HEALTH CLAIMS FOR OUTPATIENTS AT RSD IDAMAN BANJARBARU

siti tanzilah, Melinda Restu Pertiwi, Zubaidah Zubaidah, Rusdiana Rusdiana

236-248
- PDF (Bahasa Indonesia)
DETERMINANTS OF THE TIMELINESS OF JKN CLAIM SETTLEMENT: A CASE STUDY AT DR. SOERATNO GEMOLONG GENERAL HOSPITAL

Wahyu Rizky, Airin Muyasaroh , Amara Valentina, Yogi Catur Putra, Septin Maisharah Karyono

249-260
- PDF (Bahasa Indonesia)
ANALYSIS OF COMPLETE BASIC IMMUNIZATION PROGRAM IMPLEMENTATION IN EFFORTS TO ACHIEVE UNIVERSAL CHILD IMMUNIZATION

Syukriadi, Kiswanto, Jasrida Yunita

261-283
- PDF (Bahasa Indonesia)
THE RELATIONSHIP BETWEEN EFFECTIVE COMMUNICATION BETWEEN BPJS OFFICERS AND THE LEVEL OF BPJS PARTICIPANT SERVICE SATISFACTION IN INDRASARI VILLAGE, BANJAR REGENCY IN 2026

Sevia Yuli Yana , M. Noor Ifansyah , Diana Pefbrianti , Fahriadi

284-292
- PDF (Bahasa Indonesia)

Literatur Review

A LITERATURE REVIEW OF THE TOXICOLOGY OF HAZARDOUS AND TOXIC (B3) WASTE IN PRIMARY HEALTH CARE CENTERS

Linda Haryani, Herniwanti, Marwad

1-13
- PDF (Bahasa Indonesia)
THE ROLE OF LOCAL WISDOM IN BUILDING THE IMAGE OF A HOSPITAL : A SYSTEMATIC LITERATURE REVIEW

Rina Asih Budi Cahyaningrum Rina Asih Budi Cahyaningrum, Bayu Hartono, Intan Sekar Arumdani

46-55
- PDF (Bahasa Indonesia)

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Journal of Hospital Administration and Management

About the Journal

Current Issue

Articles

STRATEGIES FOR LIQUID WASTE MANAGEMENT BASED ON THE CONDITION OF FACILITIES AND INFRASTRUCTURE IN PUBLIC HEALTH LABORATORIES IN RIAU PROVINCE USING THE SWOT METHOD AND IFAS–EFAS MATRIX

THE QUALITY OF HEALTH CARE SERVICES FOR ASKES PARTICIPANTS AS ASSESSED IN TERMS OF EXCELLENT SERVICE AT THE INPATIENT UNIT OF GRAHA JUANDA HOSPITAL

THE EFFECT OF DAILY PRESCRIPTION QUANTITY ON ESSENTIAL MEDICINE UTILIZATION AT PUTRI AYU PRIMARY HEALTH CENTER JAMBI CITY

THE RELATIONSHIP BETWEEN REGISTRATION ADMINISTRATIVE SERVICE QUALITY AND REVISIT INTENTION OF GENERAL PATIENTS AT SIMPANG KAWAT PUBLIC HEALTH CENTER JAMBI CITY

IMPLEMENTATION OF PATIENT CASE MANAGERS IN TUBERCULOSIS MANAGEMENT AT MUHAMMADIYAH METRO GENERAL HOSPITAL

IMPLEMENTATION OF PATIENT SAFETY CULTURE AMONG INPATIENT NURSES AT HOSPITAL X IN SEMARANG CITY

COMPARISON OF PENDING OUTPATIENT CLAIMS FOR BPJS HEALTH BASED ON FIVE MAIN CAUSE CATEGORIES: A REVIEW OF THE LAST THREE MONTHS OF DATA

ANALYSIS OF THE USE OF THE NATIONAL HEALTH INSURANCE MOBILE APP USING THE TECHNOLOGY ACCEPTANCE MODEL (TAM) AT METRO ISLAM HOSPITAL

EVALUATION OF THE IMPLEMENTATION OF 5S CULTURE (SMILE, GREET, SALUTE, POLITENESS, AND COURTESY) ON OUTPATIENT SATISFACTION AT ISLAMIC METRO HOSPITAL

ANALYSIS OF THE EFFECT OF REFERRAL HEALTH SERVICE QUALITY IN THE KJSU-KIA PROGRAM (CANCER, CARDIOVASCULAR DISEASE, STROKE, URONEPHROLOGY, MATERNAL AND CHILD HEALTH) ON PATIENT SATISFACTION AT SAWERIGADING REGIONAL GENERAL HOSPITAL USING THE STRUCTURAL EQUATION MODELING (SEM) METHOD

THE EVOLUTION AND CHALLENGES OF SECURITY AND CONFIDENTIALITY IN MEDICAL RECORDS BASED ON ACCESS RIGHTS IN STORAGE AREAS IN THE ERA OF DIGITALISATION AT “X” HOSPITAL

THE IMPACT OF MOBILE JKN IMPLEMENTATION ON THE SPEED OF INFORMATION ACCESS AND CLAIMS FOR BPJS KESEHATAN PARTICIPANTS AT RSIA X IN 2025

IMPLEMENTATION OF MEDICAL RECORD DIGITALIZATION IN ELECTRONIC MEDICAL RECORD ACTIVITIES AT RSIA BUDHI MULIA PEKANBARU

ANALYSIS OF THE USE OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM (KHANZA) USING THE EUCS METHOD IN THE REGISTRATION UNIT OF HOSPITAL X IN 2025

EVALUATION OF HOSPITAL HEALTH PROMOTION IN RSD IDAMAN BANJARBARU

ANALYSIS OF SECURITY AND DATA PROTECTION ASPECTS OF DPJP DIGITAL SIGNATURES IN ELECTRONIC MEDICAL RECORDS AT THE HAJI MAKASSAR REGIONAL GENERAL HOSPITAL

ANALYSIS OF PATIENT SATISFACTION WITH OUTPATIENT SERVICES BASED ON PATIENT PERCEPTIONS AND EXPECTATIONS USING IMPORTANCE PERFORMANCE ANALYSIS METHOD

ANALYSIS OF READINESS AND IMPLEMENTATION STRATEGIES FOR PATIENT ELECTRONIC SIGNATURES ON ELECTRONIC MEDICAL RECORDS AT RSUD BHAKTI DHARMA HUSADA SURABAYA

OVERVIEW OF THE IMPLEMENTATION OF TUBERCULOSIS EPIDEMIOLOGY (TBC) SURVEILLANCE AT SYEKH YUSUF GOWA HOSPITAL

NURSES' BEHAVIOR IN THE IMPLEMENTATION OF PREVENTION AND CONTROL OF NOSOCOMIAL INFECTIONS IN THE INPATITION OF PELAMONIA TK.II HOSPITAL 14.05.01 MAKASSAR

THE RELATIONSHIP BETWEEN ADMINISTRATIVE, CODING, AND MEDICAL DOCUMENTATION ASPECTS AND THE COMPLETENESS OF BPJS HEALTH CLAIMS FOR OUTPATIENTS AT RSD IDAMAN BANJARBARU

DETERMINANTS OF THE TIMELINESS OF JKN CLAIM SETTLEMENT: A CASE STUDY AT DR. SOERATNO GEMOLONG GENERAL HOSPITAL

ANALYSIS OF COMPLETE BASIC IMMUNIZATION PROGRAM IMPLEMENTATION IN EFFORTS TO ACHIEVE UNIVERSAL CHILD IMMUNIZATION

THE RELATIONSHIP BETWEEN EFFECTIVE COMMUNICATION BETWEEN BPJS OFFICERS AND THE LEVEL OF BPJS PARTICIPANT SERVICE SATISFACTION IN INDRASARI VILLAGE, BANJAR REGENCY IN 2026

Literatur Review

A LITERATURE REVIEW OF THE TOXICOLOGY OF HAZARDOUS AND TOXIC (B3) WASTE IN PRIMARY HEALTH CARE CENTERS

THE ROLE OF LOCAL WISDOM IN BUILDING THE IMAGE OF A HOSPITAL : A SYSTEMATIC LITERATURE REVIEW

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